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My experience with Cosmos
So, I've heard nothing but great things about Cosmos so where else would I take my q5 after getting rear ended?
The first issue was the fact that they called me twice asking me for the insurance claim number saying they don't have an approved estimate yet. This was frustrating but not a huge deal.
Dropped the car off on Monday the 30th, and Ken let me know it should be done that Thursday barring any hidden damage, which was great. Friday rolls around, and I call the office to see what's up. The receptionist answers, and has no information for me, but says she'll have someone call me back within the hour. 3 hours later I call again and she tells me they JUST received the parts, so they'll be prepped Monday painted Tuesday and installed Wednesday. Why did I drop my car off Monday when they hadn't received the parts yet?
Soo Wednesday rolls around, and once again I haven't received a call so I call in. This time Ken comes on and tells me they noticed one of my mufflers had a crack in it so they had to order that part too and it would be in on Thursday, installed and car would be ready.
FRIDAY rolls around and still no call. Again I call in and thankfully the car is being washed and will be ready for pickup.
Yesterday I'm loading something into the back, and realize the left exhaust tip is sticking out half an inch further than the right one, and is shaking pretty vigorously. I guess I will have to drop by the shop this week to see what they say.
The body work does look great, and the car was VERY clean, but if I didn't have a rental paid for by the other party's insurance co, I would have been VERY frustrated with the lack of updates. I never once received a call from the shop EVEN when they found more damage 6 days after they said the car would be done.
I dealt only with Ken, and he's great to deal with, but the service was a little substandard.
Will update this when I take the q5 back in this week.
The first issue was the fact that they called me twice asking me for the insurance claim number saying they don't have an approved estimate yet. This was frustrating but not a huge deal.
Dropped the car off on Monday the 30th, and Ken let me know it should be done that Thursday barring any hidden damage, which was great. Friday rolls around, and I call the office to see what's up. The receptionist answers, and has no information for me, but says she'll have someone call me back within the hour. 3 hours later I call again and she tells me they JUST received the parts, so they'll be prepped Monday painted Tuesday and installed Wednesday. Why did I drop my car off Monday when they hadn't received the parts yet?
Soo Wednesday rolls around, and once again I haven't received a call so I call in. This time Ken comes on and tells me they noticed one of my mufflers had a crack in it so they had to order that part too and it would be in on Thursday, installed and car would be ready.
FRIDAY rolls around and still no call. Again I call in and thankfully the car is being washed and will be ready for pickup.
Yesterday I'm loading something into the back, and realize the left exhaust tip is sticking out half an inch further than the right one, and is shaking pretty vigorously. I guess I will have to drop by the shop this week to see what they say.
The body work does look great, and the car was VERY clean, but if I didn't have a rental paid for by the other party's insurance co, I would have been VERY frustrated with the lack of updates. I never once received a call from the shop EVEN when they found more damage 6 days after they said the car would be done.
I dealt only with Ken, and he's great to deal with, but the service was a little substandard.
Will update this when I take the q5 back in this week.
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