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NVD people:
I've been reading about the NL horror stories lately, and wondering if maybe because I'm so out to lunch, when it comes to costs or repairs, that I've been saved from all that stress...
I've been taking my Jetta to NL for 17 yrs. now, and other than some bills that have taken my breath away, I'm still going there!! There have been 2 things that happened to me, to make me doubt them "a little"....:
1. When I still had my factory tape deck (that you could use without the key), Northland completely drained my battery, which had to be charged before I could leave. I never left my deck on, and (all this I noticed on the drive home) it was def. on, when I drove home, plus the treble and bass knobs had been adjusted, and I always listened with both set to the neutral position. Northland stated they NEVER let their mechanics listen to customer's decks, even though I thought I had some pretty good proof they had.. (I now leave my Pioneer detacheable face plate at home, when I take the Jetta there)
2. Northland told me, when they had my car for some minor fix-ups I wanted done, that the antifreeze was the wrong type (based on the color), and would eat at the aluminum block, if it wasn't changed, and the rad flushed. Took the Jetta to Fountain Tire, across the street, who tested the ph level or something, and told me the antifreeze in the Jetta was ok, and that with the diff. colors now available, you shouldn't make a call like that, strictly on what the color of the antifreeze is..
I guess my biggest problem is--I like convenience, and since NL is between my house and work, I can drop off the car in the morning, take a bus to the C-train station, and get to work, and can pick up my car after work, without needing anyone to drive me anywhere..
Other than having to wait the odd time, (but very few and far between) say maybe an extra day, I have always gotten my car back on time, without any problems.
Maybe if I was as knowledgeable about the workings of a VW, as you people are, I would think differently about NL, but as I know I will always "throw money" at Northland (there's that "convenience" thing again), rather than try and fix problems myself, I've sealed my own fate!! Maybe I'm one of the lucky ones, when it comes to being a NL customer...
My 2 cents worth...
I've been reading about the NL horror stories lately, and wondering if maybe because I'm so out to lunch, when it comes to costs or repairs, that I've been saved from all that stress...
I've been taking my Jetta to NL for 17 yrs. now, and other than some bills that have taken my breath away, I'm still going there!! There have been 2 things that happened to me, to make me doubt them "a little"....:
1. When I still had my factory tape deck (that you could use without the key), Northland completely drained my battery, which had to be charged before I could leave. I never left my deck on, and (all this I noticed on the drive home) it was def. on, when I drove home, plus the treble and bass knobs had been adjusted, and I always listened with both set to the neutral position. Northland stated they NEVER let their mechanics listen to customer's decks, even though I thought I had some pretty good proof they had.. (I now leave my Pioneer detacheable face plate at home, when I take the Jetta there)
2. Northland told me, when they had my car for some minor fix-ups I wanted done, that the antifreeze was the wrong type (based on the color), and would eat at the aluminum block, if it wasn't changed, and the rad flushed. Took the Jetta to Fountain Tire, across the street, who tested the ph level or something, and told me the antifreeze in the Jetta was ok, and that with the diff. colors now available, you shouldn't make a call like that, strictly on what the color of the antifreeze is..
I guess my biggest problem is--I like convenience, and since NL is between my house and work, I can drop off the car in the morning, take a bus to the C-train station, and get to work, and can pick up my car after work, without needing anyone to drive me anywhere..
Other than having to wait the odd time, (but very few and far between) say maybe an extra day, I have always gotten my car back on time, without any problems.
Maybe if I was as knowledgeable about the workings of a VW, as you people are, I would think differently about NL, but as I know I will always "throw money" at Northland (there's that "convenience" thing again), rather than try and fix problems myself, I've sealed my own fate!! Maybe I'm one of the lucky ones, when it comes to being a NL customer...
My 2 cents worth...
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