Dealership Disaster at Northland Volkswagen

[Davetronz]

Re: Dealership Disaster at Northland Volkswagen

Plus you can get movie tix from them (at Crowfoot anyways) good at any Cineplex theatre in Calgary (Crowfoot and Sunridge for sure) for $8. My gf buys piles of these tix a year.

My parents are part of a "consumers club" and we get these things for around $5... Makes movies a LOT more economical!

[Cordialtea]

Re: Dealership Disaster at Northland Volkswagen

Awesome.

[Swoosh2]

Re: Dealership Disaster at Northland Volkswagen

A year into the ownership of my 2002 VW Jetta 1.8T the clutch went. It was a summer day going in traffic up a mountain pass. Funny thing is at the top where my clutch died was another 1.8T with a blown clutch.

VW replaced it under warranty, even though Northland Volkswagen in Calgary blammed my driving (ummm, ya, if my 88 Corolla can do it the VW better). So a year after that the clutch started slipping again. I take it in and VW will not warranty it. Now im over the barrel with my Jetta dismantled at Northland Volkswagen already $500 in the tubes. I cant tow it because the transmission is out and get this, they want $2500 for a new clutch.

I called around and found an actual made in Germany clutch for under $1000, but Northland Volkswagen refuses to allow me to use it. They want to extort me to put the VW part in, even though i am convinved the cheap VW parts are defective. The German performance after market clutch is much better, but they left a message stating they do not install after market parts. Ummm, I have friends with receipts that Northland Volkswagen HAS put in aftermarket parts (more evidence of extortion).

The service manager wants to charge me storage fees for my dismantled car sitting on his lot for the past month while i tried to get an answer from VW Canada if the part was warrantied. I sought legal advice and was told not to pay this, they have since taken it off my bill.

Now we are getting frustrated, phone calls not answered and today, they called and are refusing to do any work on my car. So, I have a half taken apart Jetta, that can not be towed sitting at the Worst dealership EVER (and I have been to some bad ones), and they will not even help me out.

Im wondering how i can pay $35,000 for a brand new car and get treated like this. I dont have any bad feelings towards Volkswagen manufactuer, but I would warn you to NEVER go to Northland Volkswagen.

I have the messages the dealership has left on my phone still, I will be starting a website detailing my story, and the legality behind what they are doing. They are not willing to put anything in writing, but pending legal action may be required to.

Other Volkswagen dealerships have offered to help and are trying, a few VW specialty shops offered to do the entire work for under $1000 and are trying to help.

PS- Did anyone notice Northland Volkswagen adds for TDIs stated "TDI stands for Turbo Diesel Injection" when its really is Turbo Direct Injection... I guess its indicitive of their passion for Volkswagen cars.

Ive been to the Wolfsburg factory twice and the Glass factory in Dresden once, i plan on going back during world cup, I just hope this experience doesn't take away some of the lustre for the cars I enjoy so much.....

Wow that sucks man!! Clutch for you as well mine went out just under a year on my 2004 Jetta. Same with my friends somethings not right here.... Dealership didnt help me worth jack either, had to pay over 2000$ for repair. No warrenty at all like you said they blamed my driving.

Best of luck to you though, but i'm with you when you say NL is BS!

[Durden]

Re: Dealership Disaster at Northland Volkswagen

The Clutch has been replaced with the German perfomance clutch and it feels much better then the OEM part. Best part is the clutch and replacement set me back less then $1000. Much less then the $2500+ Northland Volkswagen wanted to put in a defective part.

[R_Ethug]

Re: Dealership Disaster at Northland Volkswagen

[gtx]

Re: Dealership Disaster at Northland Volkswagen

The Clutch has been replaced with the German perfomance clutch and it feels much better then the OEM part. Best part is the clutch and replacement set me back less then $1000. Much less then the $2500+ Northland Volkswagen wanted to put in a defective part.

were did you get it done??

[Durden]

Re: Dealership Disaster at Northland Volkswagen

Bought the clutch kit from a contact who does tuning, costs $425 to order (I think these usually cost close to $500 new. Im pretty sure it was a LUK, but cant recall:

LUK Clutches


Got it installed accross the street from Northland Volkswagen, my options were limited since the car could not be moved, had to rig up the engine on a hoist and push it accross the street to Fountain Tire. All done I think I paid Northland Volkswagen as much to take it apart as I did to have all the work and clutch done elsewhere, not to mention the more then a month I was without a car while they dicked me around.

Fountain Tire did a great job, from what I can tell (fair price, fast service, care about the car and the job they do) its running great now. If anyone is bored one sunday go into Northland Volkswagen and ask some of the sales guys or service managers about Volkswagens and laugh at how little they know about the products they represent. I think they should just leave and sell Kias, Toyotas or Hyandis where people just want transportation.

In 2001 I went to the Porsche factory in Zuffenhausen - I missed the tours because you have to sign up ahead of time :( but the Porsche dealership/museum accross the street was amazing, now those guys know their cars! Any there was no pressure sales on the GT1 they had parked inside