Rate Concept1

[Russell]

Re: Rate Concept1

Great guys.... helped out when I was buying my car, BUT when I got my GOLF front end they went over what they quoted (mind you he did say it may be more) and some of the wiring was not done right and I had to fix... right now I would not go back. (feel ripped off)

4.5/10

They are at 6.63 avg right now

[Dubcentric]

Re: Rate Concept1

My experiences have always been postive with C1, I have dealt with Duffy, Dale and Curtis and they have always been super helpful and they have always been willing to help me out, including fitting me in for service when they were super busy so overall I would rate them 9 out of 10

[QuA]

Re: Rate Concept1

The boys in the front are great, but their suppose to be, their cashier/customer service. I think Concept1 is great for older VW's but for newer generation MK4/5's they lack either work ethic or maybe they just need to hire better tech's.

5/10

I said 5 and not 4 because they gave me a free hot dog during customer appreciation day.

[R-Audi]

Re: Rate Concept1

A whole Audi Section??? Please tell me more! (Not that there is much more that I can do..)

[Cordialtea]

Re: Rate Concept1

No experience with buying from them but I did talk to them on the phone and the customer service on the phone for parts was good. So I would say on the phone and help with parts that way - 9 out of 10

I can not comment on Buying or installing because i haven't bought from them.

Granted I'm in Edmonton, and I found out about a smaller shop here who has awesome service I was impressed. Now I have bought from shop here in Edmonton- Rob and the guys at Westside ROCK!

Cordialtea

[Smartiepants]

Re: Rate Concept1

I would peg them at a 9/10

Have not had a bad experience, they are very helpful.

[James]

Re: Rate Concept1

Man..what the f**k has happened to peoples standard for quality?

Thats all im saying... and now I bid this thread adieu.

[QuA]

Re: Rate Concept1

Hey Smarty,

What mods have you gotten Concept1 to do?

Just curious.

QuA

I would peg them at a 9/10

Have not had a bad experience, they are very helpful.

[Smartiepants]

Re: Rate Concept1

Haha, I had my tires mounted and balanced, I have also picked up a few parts, but they were very helpful when I was going through my whole wheel ordeal.

[N'Syncro]

Re: Rate Concept1

The products they do stock are often inferior quality goods in my opinion. For example, FK lights vs Hella lights....Its not bad to sell a more affordable product however for almost all of their products they seem to bring in only the cheap stuff.

That's what sells. Not alot of people are willing to fork out more money (nearly double sometimes) for the best of the best.

[Stonewall]

Re: Rate Concept1

I agree with Kris that they carry the lower end of items, I also found their prices to be a little high (but good on Customer apres. day). Personally when I was there for the last dyno day (to watch) I couldn't believe they 1. had no fan on 2. didn't take A/F readings 3. didn't pipe the exhaust outside 4. still charged full price for a incomplete TDI dyno.
Another thing is their business ethics which a few members know about and it totally not acceptable. So I don't think I will give them a 5/10 overall as really we don't have anywhere else to get parts in town (other then EUtuning baby!)

[bart]

Re: Rate Concept1

c1 should put more effort in mechanical services then customer services.

[Pat]

Re: Rate Concept1

Fantastic customer service, the guys take the time to remember you and are very helpful and friendly, I honestly like them. But I have been unhappy with the work their techs have done, just minimal effort. After I saved up and blew it all 1550 USD on a new set of HIDs they installed them aimed at the ground, then when I asked for them to be aimed the tech broke one inside unfortunately I didn't notice it till I left town cause I had to start classes the next day. I have had a few other incidents as well

I am just unhappy with the effort the techs put in, which I hate saying because I really like and respect Duff, Ken, Curtis and Dale a lot. I don't know anyone else that can install these custom parts for me though.

[Kor]

Re: Rate Concept1

That's what sells. Not alot of people are willing to fork out more money (nearly double sometimes) for the best of the best.

Its not always a case of the best of the best vs cheaper quality parts, its often a case of crap parts, sometimes the shop has the draw the line and say 'we're not going to sell that'.

[GTI_VR6]

Re: Rate Concept1

i would rather spend half on a set of lights and have them brake in half the time (then i can get a new more in style type of light) just because my taste and the trends change every so often