R32 seat, WTF!!!!

[Stonewall]

Re: R32 seat, WTF!!!!

Take it to 5th ave and get a second opinion.

[Kona Bear]

Re: R32 seat, WTF!!!!

Sorry, I don't know any welders in that area but if it was me, I would be replacing not welding.

[onceover]

Re: R32 seat, WTF!!!!

Warranty should have nothing to do with such a severe defect that risks your life

[MechEngg]

Re: R32 seat, WTF!!!!

Sorry, I don't know any welders in that area but if it was me, I would be replacing not welding.

You do realize that welding is STRONGER than just the original metal right??

[sabbySC]

Re: R32 seat, WTF!!!!

Manfred's Industrial Repairs. I know we've used them through work for smaller jobs and had good results.

I'd say anyone that can tig could do this job no problem, personally I'd have a new piece of metal bent to shape and welded on top but I'm no welder. I'd think anyone capable of tig welding exhaust systems would be more than capable of handling this repair.

[onceover]

Re: R32 seat, WTF!!!!

You do realize that welding is STRONGER than just the original metal right??

In theory yes, but there are a lot of factors that can change that...

[asp gti]

Re: R32 seat, WTF!!!!

Warranty should have nothing to do with such a severe defect that risks your life

thats exactly what i would think, this is more a defect rather than a warranty issue

[nismodrifter]

Re: R32 seat, WTF!!!!

Warranty should have nothing to do with such a severe defect that risks your life

Not only his life but the safety of all other motorists/people on the road. A seat shearing off its base while the vehicle is being operated isn't something minor. The issue should be documented in detail and should be directed to the appropriate people (ie: VW USA/Canada) so that it can be further investigated. There is a specific phone number in the owners manual which deals with these types of situations (don't have it on me, but start with 1-800-822-8987)

Rather disappointed with SCFC's lame response.

[gaffer]

Re: R32 seat, WTF!!!!

Had this happen to my Mk4 sports seats. I ended up having to get a used seat base and replacing the subframe. Not a big job, but a PITA none the less.

I am a big guy but I damn near sharted when I took off at a light and ended up in the back seat.

A

[toplessvw]

Re: R32 seat, WTF!!!!

The problem with a stamped steel bracket like that is on the seat is the metals structure is altered by being stamped and stretched making it weaker. Then it has to go through the same repeated stress everytime the car is accelerated or decelerated. This causes a stress crack/break such as this it is a engineering issue with the seat not something that should be delt with by warrenty anyways. This is the type of defect that manufactures get sued over so do not touch it or get it welded. Make VW replace both seats it is not something they can refuse.

[asp gti]

Re: R32 seat, WTF!!!!

Not only his life but the safety of all other motorists/people on the road. A seat shearing off its base while the vehicle is being operated isn't something minor. The issue should be documented in detail and should be directed to the appropriate people (ie: VW USA/Canada) so that it can be further investigated. There is a specific phone number in the owners manual which deals with these types of situations (don't have it on me, but start with 1-800-822-8987)

Rather disappointed with SCFC's lame response.

Thanks for the phone number, I called and spoke to a lady who said once the warranty is up its the responsibility of the owner blah blah blah. I asked for someone higher up so her manager will be contacting me shortly and hopefully he can help resolve this isssue or give me the name of someone who can. Im a little put off by the responses of all the VW people i have talked to so far at SCFC and this lady I was just on the phone with. It sounds like people could care less and they dont want to do any work or help resolve an issue. Hopefully I will be talking to someone soon whos takes their work seriously and who can help. I will keep you guys posted on the progess.

[nismodrifter]

Re: R32 seat, WTF!!!!

So I just went outside to check the owners manuals and I did find the information in my moms MK5 manual. There is one whole page dedicated to reporting safety defects, instructions are to contact Volkswagen of Canada, and possibly get in touch with Transport Canada (their number was given, 1-800-333-0510).

edit: there is NO statement on that page which mandates that the vehicle must be under warranty for a safety defect to be reported etc.

Very interested to hear what happens.

[S4Avant]

Re: R32 seat, WTF!!!!

This needs to be dealt with/repaired by VW. Completely unacceptable for something like this to happen.

It broke because you leaned back in your seat. It probably would have failed in an accident years ago.

[MechEngg]

Re: R32 seat, WTF!!!!

In theory yes, but there are a lot of factors that can change that...

Agreed. And not saying that i would get it welded myself, i would definitely try and get it replaced but it is a decent meantime fix it was necessary

[asp gti]

Re: R32 seat, WTF!!!!

Update;

so after being contacted by the Canadian VW supervisor she told me that since the car was an american car I would need to contact VW of America in regards to this. After contacting them i was told from Vw of A that since the car was imported up to Canada that it was no longer their car and would be handled by the supervisor at VW of Can. ARGGhhhh Farkking rediculous I tell you. Aparently the VW of Can supervisor will be back in touch with me shortly. Im really starting to get pissed off, I run my own business and if something like this ever happens i handle it, hopefully they put me in touch with some VW person who can help out, seems like i am talking to a bunch of people who really dont give a crap.