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Warranty Extension for Front Window Regulator Clips

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  • Warranty Extension for Front Window Regulator Clips

    FYI

    We just received a letter from VW Canada stating that for the 2003-2005 Model Year VW Jetta, Golf, GTI, R32, etc that they are extending the warranty in relation to the front door window regulator clips to seven years from the vehicle's original in-service date.

    If I recall corrrectly, some forum members incurred costs to replace the clips so you might be eligible to seek a reimbursement of expenses.

    Not exactly sure why the warranty was not extended for pre-2003 vehicles as it appears that those MKIVs were the most impacted by the failures.

    Here are some excerpts from the letter:

    What is the problem

    On some vehicles, the front door window regulator clip that connects the window glass to the operating mechanism can malfunction unexpectedly. If this happens, the affected window will no longer move up or down.

    What will Volkswagen do

    In our continuing efforts to assure proper performance of Volkswagen vehicles, your dealer will diagnose and repair a malfunctioning front window regulator clip at no cost to you as long as the vehicle remains within the time limits of this warranty extension.

  • #2
    Re: Warranty Extension for Front Window Regulator Clips

    I got my letter today as well. Now I am just waiting for my window to fail....sigh
    2004 VW Jetta TDI Sport

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    • #3
      Re: Warranty Extension for Front Window Regulator Clips

      those stupid fuchs still managed to put in plastic clips because of the abundance of inventory.
      real nice.
      Or they forgot to properly torque down the metal clips.

      Comment


      • #4
        Re: Warranty Extension for Front Window Regulator Clips

        I had my drivers window fail on my 04 GTI about two years ago. I was on the way to sunshine and it dropped into the door. I managed to pul it up in place with my hand. Once I got it in position I hit the "up" button to lock it in and it somehow stayed there for about a week until I could get it into VW. The service guy couldn't explain how it stayed in place.
        Sanity In Numbers

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        • #5
          Re: Warranty Extension for Front Window Regulator Clips

          does anyone know the number/website of the warranty registration center for VW? I'm sure I will be getting this for my Golf, but since I bought my wagon second hand, I dont know if they have the up to date info for stuff like this...
          Now: 00 2dr Golf TDI, 03 Jetta Wagon TDI, 02 2500HD Duramax
          Then: 69 SC Transporter, 84 Rabbit GTI, 87 Fox GL, 91 Golf IDI, 96 Passat Wagon TDI, 97 Jetta IDI
          "Everything I save by driving diesel I put back due to poor German engineering and crappy Mexican workmanship!"

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          • #6
            Re: Warranty Extension for Front Window Regulator Clips

            Did they replace the old part with something beefier or better? Or do they replace it with the same part?
            Tint sucks

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            • #7
              Re: Warranty Extension for Front Window Regulator Clips

              If your car is not equipped with the metal clips, then the metal ones will be installed. If your car already has the metal clips and the window has simply popped out of the clips, then an adheisive is used to hold the window into the clips.
              Mike - 2011 A4 S-Line

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              • #8
                Re: Warranty Extension for Front Window Regulator Clips

                Thanks for the info
                Tint sucks

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                • #9
                  Re: Warranty Extension for Front Window Regulator Clips

                  Originally posted by ricosuave View Post
                  does anyone know the number/website of the warranty registration center for VW? I'm sure I will be getting this for my Golf, but since I bought my wagon second hand, I dont know if they have the up to date info for stuff like this...
                  you have to call customer service.
                  the number should be in your book or you can visit the vw website.

                  Comment


                  • #10
                    Re: Warranty Extension for Front Window Regulator Clips

                    FYI: I was just booking a service at Northland and I asked the guy about this. He said that basically, if the window falls down they'll fix it for free. They'll still use plastic clips though.
                    Sanity In Numbers

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                    • #11
                      Re: Warranty Extension for Front Window Regulator Clips

                      Does the letter state they will reimburse for purchased parts? I bought the reg kit for about 70 bucks when mine went in the door - I did the labour myself though.
                      Geoff
                      Fear is the element that unites all losers.

                      Comment


                      • #12
                        Re: Warranty Extension for Front Window Regulator Clips

                        Geoff,

                        You should be eligible to put in a claim. The letter states:

                        "If you have previously paid for the repair of a malfunctioning front window due to a broken window regulator clip, the enclosed form explains how to request reimbursement. We would be pleased to review your reimbursement request."

                        You can call the number below for further info:

                        1-866-896-2872 - Warranty Extension Reimbursement

                        Requests for reimbursement may include parts, labor, fees and taxes.

                        I definitely would pursue it!


                        David

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                        • #13
                          Re: Warranty Extension for Front Window Regulator Clips

                          God, this really irks me.

                          I'm sure you've read my rant before, but I tried to have mine warrantied when it broke, yet now they are taking care of the latter model years. Mine is an '02, I have a copy of the US recall letter for my model year as well.

                          I'll be giving them a call, couldn't hurt...
                          Cam


                          2004 VW R32 Turbo

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                          • #14
                            Re: Warranty Extension for Front Window Regulator Clips

                            They will NOT use plastic window clamps. Trust me.

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