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Altrighty, I decided to just give people a heads up about my good customer experience at fifth ave yesterday.
I look my B5.5 Passat in for a fuel venting issue (can't put fuel in without the pump shutting off).
I was away from the office yesterday and they called my office number to give me an update on my car but I didn't check it.
So I arrived at the shop at about 3:00 to see my car had been washed so I assumed it was ready to go. I went to pick it up and Corinne went and had a chat with my SA, Carl. Carl came in and was up front and cool about things. He asked if I got his message. I said no and then he told me my car wasn't ready and that I would have a rental car in 10 minutes.
This was fantastic. I really appreciate when people step up to make customers not have to ask for things. I had the rental and was on my way in about 15 minutes after signing my life away. My car will be ready tonight.
I want to give Carl and the folks there a big thank you for stepping up without my even asking.
I look my B5.5 Passat in for a fuel venting issue (can't put fuel in without the pump shutting off).
I was away from the office yesterday and they called my office number to give me an update on my car but I didn't check it.
So I arrived at the shop at about 3:00 to see my car had been washed so I assumed it was ready to go. I went to pick it up and Corinne went and had a chat with my SA, Carl. Carl came in and was up front and cool about things. He asked if I got his message. I said no and then he told me my car wasn't ready and that I would have a rental car in 10 minutes.
This was fantastic. I really appreciate when people step up to make customers not have to ask for things. I had the rental and was on my way in about 15 minutes after signing my life away. My car will be ready tonight.
I want to give Carl and the folks there a big thank you for stepping up without my even asking.
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