Shaw has the worst service ever!!

[sabbySC]

Just had to vent, Shaw has the worst service ever. I've been on hold for 1hr 2ominutes so far. All because the chief installer they sent to my house didn't hook anything up as far as I can tell. I've got the new modem and the new tv box plugged in but nothing works. Of course the old modem works flawlessly albeit at the older speed levels, but **** what is a guy supposed to do?

I bet my cell phone dies before they even answer.

[shconer]

Re: Shaw has the worst service ever!!

I also have spent hours on the phone with shaw. Very frustrating.

[Stonewall]

Re: Shaw has the worst service ever!!

They are horrible, I found out the hard way their systems hangs up on you after being on hold for 3 hours. One of their installers showed up at my house to install a modem this weekend. I told him I already had one and he said he had the wrong house lol I still have to hook up the last modem they sent me but don't want to wait on hold, I told him that and he was like they just hired 600 new call center people. I almost asked how many of them spoke english...

[longsock]

Re: Shaw has the worst service ever!!

I almost asked how many of them spoke english...

I loled

[RobG]

Re: Shaw has the worst service ever!!

I had an installer come by today, he didn't mess with too much, just did a modem and a cable box, no complaints. I just don't call during peak hours.

[VwSweetHeart]

Re: Shaw has the worst service ever!!

Wow, I have never had problems with them. Their service has been great and when we had someone come out to do some new cable outlets and such they were great. Longest I have ever been on hold is maybe 20min max. Maybe I have just been lucky but Shaw has been awesome to us!

[miketweedie]

Re: Shaw has the worst service ever!!

it probably wont help you, if your internet is acting up, but try the online chat. I gave it a try after being on hold for an hour, and got through in a matter on minutes. granted, i had to wait 8 days to get a tech to my place, but they fixed the problem, and gave me a new PVR to boot.

[sabbySC]

Re: Shaw has the worst service ever!!

it probably wont help you, if your internet is acting up, but try the online chat. I gave it a try after being on hold for an hour, and got through in a matter on minutes. granted, i had to wait 8 days to get a tech to my place, but they fixed the problem, and gave me a new PVR to boot.

I actually started the chat applet prior to phoning, 1hr 45minutes later I was done on the phone but the chat module was still waiting for the next available representative.

[Red90]

Re: Shaw has the worst service ever!!

I see you posted outside of office hours..... You must call during working hours if you do not want a 2 hour hold.... They don't staff the off hours very heavily.

[nismodrifter]

Re: Shaw has the worst service ever!!

Any issues I've had with Shaw have been dealt with rather quickly in the past. Hold time wasn't tooo bad and they knew exactly what was up and sent people as soon as they could. Not mad......yet. brb knock on wood.

[sabbySC]

Re: Shaw has the worst service ever!!

I am calling outside of business hours, maybe I'll try today at 3:30 when I get home. I can't take time off during the workday to deal with shaw.

[All_Euro]

Re: Shaw has the worst service ever!!

I've recently gotten Shaw to hook up cable/internet and they were great. I phoned in last night to ask a tech question and hung up after being on hold for half an hour though...

[chrid]

Re: Shaw has the worst service ever!!

From my experience, if hold times are reasonable then they give you the call back option almost right away... So if you don't get the option, just call back another day 'cuz you're probably gonna be on hold for over an hour. (I know, this seems counter-intuitive.)

As for overall Shaw service, it seems to have gotten a lot worse in the last while. I used to only have good experiences with 'em, and lately it's been horrible including 2 hour holds followed by getting disconnected.

[gaffer]

Re: Shaw has the worst service ever!!

They seem to be having some problems getting to their calls in a timely manner lately. My PVR crapped the bed and I was on hold for 2+ hours a couple of nights. It turns out my PVR was toast. It was going to take 10 days to get someone to look at it or 2 days to get them out to install their new Gateway. I went for the Gateway.

I would say that right now though my TV time is split 50% Netflix USA and Shaw.

A

[darkmanCANADA]

Re: Shaw has the worst service ever!!

Since Wednesday night my router's external IP has been showing 0.0.0.0. No amount of restarting my PC, router and modem has done anything. Last night decided to call Shaw. After almost 2 hours and almost 11:00 I gave up. My only option for internet the last 2 nights was to tether my Playbook with my 9900 and use the Bridge browser.