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FedEx = Bad Service

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  • FedEx = Bad Service

    I have been waiting for a package for the past 2 days, the FedEx site claimed it was out for delivery yesterday. At 8pm I phoned and spook to a rep, he apologized and lied to me, saying it hadn't been received at the Calgary facility yet. the rep promised it would be out for delivery first thing in the AM today.

    FF today, I am working from home again waiting for my package. Just for giggles I check the FedEx site, guess what, my package has been delivered and signed for by Elori. that would be great if I knew who Elori was.

    The package was sent with signature required status, so FedEx somehow messed up the delivery address (which I confirmed with them), the name of recipient and apparently signature required just means anyone who feels like signing can do so.

    I spoke to the local FedEx manager, he first told me they could not retrace where they had left the package, then he called me back and told me that the driver recalls where he left it and will retrieve it (unconfirmed) and deliver between 12-1, he assured me that the driver is very reliable (not in my eyes)

    The kicker is that when I asked about insurance against a possible lost package, he told me that because the package was signed for it is no longer their responsibility, therefore no insurance. WTF WTF WTF

    How can a single company employee so many incompetent individuals, and what evil god conspired to have them all work on delivering my package.

    Did I mention that it is actually 3 separate packages with 3 separate tracking numbers, 3 signatures required. Total weight of 90lbs, not exactly a throw and go
    I may appear to be nice, but don't be fooled, I probably don't like you

  • #2
    Re: FedEx = Bad Service

    just go up the chain of command. they are supposed to check the sign name vs what is on the package. So if the package is for jeff and you sign ryan then they are supposed to verify **** or not give it
    Team Highschool
    Twin Turbo Turbo Smurf Avant

    www.ctsturbo.com - the home for all your turbo needs. PM me for details.

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    • #3
      Re: FedEx = Bad Service

      Ryan, you must be a douche/attention whore/drama queens. quit complaining!!!

      lol just kidding
      Patryk
      Instagram: @parkus08

      91 BMW 340is ///M-Tech II - Under construction
      08 VW .:R32
      04 Audi A4 Avant 1.8TQ

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      • #4
        Re: FedEx = Bad Service

        In all seriousness though, thats crap. I agree with Andrew, keep moving up the ladder. With the precautions you took, this is completely unacceptable. Hopefully you can retrieve it soon
        Patryk
        Instagram: @parkus08

        91 BMW 340is ///M-Tech II - Under construction
        08 VW .:R32
        04 Audi A4 Avant 1.8TQ

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        • #5
          Re: FedEx = Bad Service

          I kept moving up the ladder, the driver did go back to the drop site and pick it up. I have the package in my possession, my only worry is that had I not been so vigilant about tracking the package, it could have been a day or two that it was out of FedEx's hands and end up lost for good. Overall things like this should just not ever happen, I can deal with delays, but incorrect sign on receipt deliveries are just plain lazy on the drivers part
          I may appear to be nice, but don't be fooled, I probably don't like you

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          • #6
            Re: FedEx = Bad Service

            Glad it all worked out for ya. I agree, just a sloppy double check by the driver.
            Patryk
            Instagram: @parkus08

            91 BMW 340is ///M-Tech II - Under construction
            08 VW .:R32
            04 Audi A4 Avant 1.8TQ

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            • #7
              Re: FedEx = Bad Service

              90lbs via Fed-Ex? That musta been a few sheckles.

              Glad it worked out, what sort of goodies did you get? Go faster variety?

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              • #8
                Re: FedEx = Bad Service

                Make you slow down variety, RS 365x34 Brembo 8 piston variety
                I may appear to be nice, but don't be fooled, I probably don't like you

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                • #9
                  Re: FedEx = Bad Service

                  First Canada Post now Fed-Ex, what is this world coming to?
                  GT3071R and more...

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                  • #10
                    Re: FedEx = Bad Service

                    Apply for a refund on the shipping. They will give it back to you.

                    http://www.fedex.com/us/fcl/pckgenvl...ims/index.html

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                    • #11
                      Re: FedEx = Bad Service

                      I have applied for the refund.

                      I want to note that the delayed package was not the issue, it was the apparent disregard for the protocol on signature packages that pissed me off and the initial response of the package is delivered and no longer insured against loss.

                      I have had hundreds of packages delivered, this is the first complaint post I have made, I just want people to be aware, just because the signature required box is checked off and you spend a couple extra bucks on shipping, doesn't mean they will treat your delivery any different than the rest
                      I may appear to be nice, but don't be fooled, I probably don't like you

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