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Welcome to yet “another one of these foul threads”
So lets begin this fukshell of a story. I knew I was in need of an oil change soon, and Sean (MechEngg) was heading over to concept 1 to order some stuff. I asked him to grab me an oil filter for an 04 R32. He asked if it was the same as a regular 24v VR6 and I said I’m not sure, but just ask for an 04 R32 oil filter, and they should have it (it is their fukin job to know parts). Well today I start my oil change. I drain the oil, take the filter off, look at the new one and it’s not the fukin same!!! (Shame on me for not double checkin the parts number and anticipating the retards of concept 1 fuking up a simple task)
At this point its 5:55pm and Concept 1 is closing in a few mins. I immediately phone them and get Aaron. I ask if there are any customers in the store. He questions why I’m asking this, so I tell him because they sold the wrong filter for an R32, so I’m hoping someone I know is there that can pick one up for me and I would pay them for it and probably buy some beer for their troubles. He tells me nobody is in the store. Needing the car for early tomorrow morning (concept opens at noon, I need the car at 8am) I ask Aaron where he lives hoping that he can possibly pick one up and meet me somewhere so I can finish my oil change. He immediately cuts me off and tells me that he wont do that, and neither will any other customer service rep in the store. 
Well to that I say fuk you. (I didn’t actually tell him off on the phone since I didn’t have time and it was more important to solve the situation rather than waste my breathe on that idiot) This is the 3rd fukin time you ignorant sh!ts have screwed up my order and done absolutely nothing to fix the situation. You guys suck balls and have no clue how to run a business. Here’s the icing on the cake…..we still have the receipt for the oil filter. The part number on the receipt matched an R32 oil filter. The part number PRINTED CLEARLY on the filter matches a MK4 TDI oil filter. Which makes me come to the conclusion that you stupid dipsh!ts should take a long holiday, shut down your shop and return to playschool where they teach 5 year olds how to match shapes. Matching numbers on a box to numbers on a computer screen or receipt is not that fukin hard!!!
Perhaps you should learn to do this before selling wrong products to people and wasting their fuking time as you did with my Friday night!
As a bit of history, this happened when I purchased suspension for my MK3. They sold me a cup kit for a 93-96 golf (my car was a 97). When I noticed this and went back, they said they cant do anything, because I cant prove that I told them it was a 97. Yes because most people are so much stupider then them, and have no clue what year their car is. Next time I order parts, I’ll just let you tell me what I drive…
Then another time, I needed the little peanut style bulbs that are in the headlights of MK4’s underneath the high beam bulb. Once again, not hard to fukin figure out unless you were dropped on your head repeatedly.
So onto finding a solution. I call Calgary Auto Works. At this time its 6pm and they should be closing their doors. I explain the situation to Sam and ask for the same thing, if he can pick one up for me and either meet me, or drop it off at my house. We came to the conclusion that Sam would just add the filter to my tab at CAW, and leave it somewhere for me to pick up later in the evening. I came, picked up the filter, and was able to finish what I started so that my car is back running tomorrow morning.
So a huge thanks and appreciation to Calgary Auto Works, for helping with a problem that another store fuked up. As always, you have great customer service and are always willing to do what you can to help customers out. As for Concept 1, you are the biggest bunch of retards I’ve seen running a business. Quit your jobs and go work at a McDonalds where you belong. Screwing up orders left right and center. I will never take my business to you again, and will make sure to sh!t on your name at every opportunity (don’t worry it wont be slander, the truth speaks for itself
). FYI for everyone, CAW can order and usually stocks the same products as Concept 1.
P.S. for anyone interested, the Tim Hortons beside Blackfoot Motorsports absolutely sucks at making smoothing. But at least when they see they made a mistake, they apologized, were polite and gave me a large premium iced cap (I only ordered a medium smoothie). Take notes concept!!!
Edit: This does not apply to Ken, as he is the only one who has actually provided service and known what he was talking about in the past.
So lets begin this fukshell of a story. I knew I was in need of an oil change soon, and Sean (MechEngg) was heading over to concept 1 to order some stuff. I asked him to grab me an oil filter for an 04 R32. He asked if it was the same as a regular 24v VR6 and I said I’m not sure, but just ask for an 04 R32 oil filter, and they should have it (it is their fukin job to know parts). Well today I start my oil change. I drain the oil, take the filter off, look at the new one and it’s not the fukin same!!! (Shame on me for not double checkin the parts number and anticipating the retards of concept 1 fuking up a simple task)
At this point its 5:55pm and Concept 1 is closing in a few mins. I immediately phone them and get Aaron. I ask if there are any customers in the store. He questions why I’m asking this, so I tell him because they sold the wrong filter for an R32, so I’m hoping someone I know is there that can pick one up for me and I would pay them for it and probably buy some beer for their troubles. He tells me nobody is in the store. Needing the car for early tomorrow morning (concept opens at noon, I need the car at 8am) I ask Aaron where he lives hoping that he can possibly pick one up and meet me somewhere so I can finish my oil change. He immediately cuts me off and tells me that he wont do that, and neither will any other customer service rep in the store. Well to that I say fuk you. (I didn’t actually tell him off on the phone since I didn’t have time and it was more important to solve the situation rather than waste my breathe on that idiot) This is the 3rd fukin time you ignorant sh!ts have screwed up my order and done absolutely nothing to fix the situation. You guys suck balls and have no clue how to run a business. Here’s the icing on the cake…..we still have the receipt for the oil filter. The part number on the receipt matched an R32 oil filter. The part number PRINTED CLEARLY on the filter matches a MK4 TDI oil filter. Which makes me come to the conclusion that you stupid dipsh!ts should take a long holiday, shut down your shop and return to playschool where they teach 5 year olds how to match shapes. Matching numbers on a box to numbers on a computer screen or receipt is not that fukin hard!!!
Perhaps you should learn to do this before selling wrong products to people and wasting their fuking time as you did with my Friday night!As a bit of history, this happened when I purchased suspension for my MK3. They sold me a cup kit for a 93-96 golf (my car was a 97). When I noticed this and went back, they said they cant do anything, because I cant prove that I told them it was a 97. Yes because most people are so much stupider then them, and have no clue what year their car is. Next time I order parts, I’ll just let you tell me what I drive…
Then another time, I needed the little peanut style bulbs that are in the headlights of MK4’s underneath the high beam bulb. Once again, not hard to fukin figure out unless you were dropped on your head repeatedly.So onto finding a solution. I call Calgary Auto Works. At this time its 6pm and they should be closing their doors. I explain the situation to Sam and ask for the same thing, if he can pick one up for me and either meet me, or drop it off at my house. We came to the conclusion that Sam would just add the filter to my tab at CAW, and leave it somewhere for me to pick up later in the evening. I came, picked up the filter, and was able to finish what I started so that my car is back running tomorrow morning.
So a huge thanks and appreciation to Calgary Auto Works, for helping with a problem that another store fuked up. As always, you have great customer service and are always willing to do what you can to help customers out. As for Concept 1, you are the biggest bunch of retards I’ve seen running a business. Quit your jobs and go work at a McDonalds where you belong. Screwing up orders left right and center. I will never take my business to you again, and will make sure to sh!t on your name at every opportunity (don’t worry it wont be slander, the truth speaks for itself
). FYI for everyone, CAW can order and usually stocks the same products as Concept 1.P.S. for anyone interested, the Tim Hortons beside Blackfoot Motorsports absolutely sucks at making smoothing. But at least when they see they made a mistake, they apologized, were polite and gave me a large premium iced cap (I only ordered a medium smoothie). Take notes concept!!!
Edit: This does not apply to Ken, as he is the only one who has actually provided service and known what he was talking about in the past.
If it's smoken it ain't broken
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