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Two days ago I stoped at a DECO windshield repair tent (the orange ones you see at grocery stores and hardware stores) to get a small chip filled near the top right corner of my windshield.
I figured, this place is probably just as good as any other windshield joint so why not.....what could possibly go wrong? I was very wrong.
While the guy was fixing my chip, he scrapped the paint on my roof (where the windshield and roof meet). It's a deep scratch that is approx. 3 inches long. I then tell the guy and he says "Ooops...I'm really sorry....thats has never happened before....I'm embarrassed" blah blah blah. I then calmly asked to speak to his boss. He then provides me with his boss' card and gave me all of his own info.
Shortly after, I speak to the boss and he tells me that it's not a big deal and that a touch up pen will work fine. I then explain to him that I would not accept a touch up pen and would prefer that a professional take care of it. He then tells me to get a few quotes and to call him back.
Today I met up with him and show him the quotes I received from two reputable autobody shops. He freaks out when he sees that one shop quoted $1700 and the other $1100.
He then tells me that he will not pay to have my roof re-sprayed. I told him that I did not ask the shops to quote me for a full roof re-spray and that they decided it would be best. He still refuses to pay.
I then ask him for his insurance company info and he tells me that they do not have coverage for these damages as the premium is too high. He said they only have windshield liability.
He then tells me that I could take him to court, but I would probably lose because he has been through this before and won. He said that the Judge did not feel a scratch waranted a full roof re-spray.
He then tells me that his buddy has a mobile scratch repair company and that he can mix my paint code on my driveway and fix it at my house. I tell him that I don't trust that method. He then said it's the only way he will fix it OR if I can find a much cheaper quote that does not require full paint.
FML
Any advice?
I figured, this place is probably just as good as any other windshield joint so why not.....what could possibly go wrong? I was very wrong.
While the guy was fixing my chip, he scrapped the paint on my roof (where the windshield and roof meet). It's a deep scratch that is approx. 3 inches long. I then tell the guy and he says "Ooops...I'm really sorry....thats has never happened before....I'm embarrassed" blah blah blah. I then calmly asked to speak to his boss. He then provides me with his boss' card and gave me all of his own info.
Shortly after, I speak to the boss and he tells me that it's not a big deal and that a touch up pen will work fine. I then explain to him that I would not accept a touch up pen and would prefer that a professional take care of it. He then tells me to get a few quotes and to call him back.
Today I met up with him and show him the quotes I received from two reputable autobody shops. He freaks out when he sees that one shop quoted $1700 and the other $1100.
He then tells me that he will not pay to have my roof re-sprayed. I told him that I did not ask the shops to quote me for a full roof re-spray and that they decided it would be best. He still refuses to pay.
I then ask him for his insurance company info and he tells me that they do not have coverage for these damages as the premium is too high. He said they only have windshield liability.
He then tells me that I could take him to court, but I would probably lose because he has been through this before and won. He said that the Judge did not feel a scratch waranted a full roof re-spray.
He then tells me that his buddy has a mobile scratch repair company and that he can mix my paint code on my driveway and fix it at my house. I tell him that I don't trust that method. He then said it's the only way he will fix it OR if I can find a much cheaper quote that does not require full paint.
FML
Any advice?
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