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Autotemp ne, crap service and work do not go there!

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  • #16
    Re: Autotemp ne, crap service and work do not go there!

    Ive had experiences with this place as well. And I also had an absolutely horrible experience.

    I had them replace factory head unit, speakers, amp, and wiring with all new stuff. Nothing was put in properly, car rattled like crazy from all the lose components, hissing from bad ground, door panels loose, wires not attached to the amp properly and from driving they came out. I ended up taking the car back 5 on seperate occasions. I got the run around as to who's fault it was, they even tried to blame me, telling me i took things out and put them back in. They took no responsibility and finally i got them to refund a portion of the install cost. They had the car approximately 3 weeks all total including bringing it back and leaving it.

    They apparently have 3 managers to pass you around to, and no one has any say to fix or deal with an issue. The final resolution came when i went in during a big sale, and started to speak loud enough for every new customer in the store to hear how poor service i had had so far.

    I ended up taking my other vehicles over to Audio Concepts on 32nd and 19th street and so far have had 0 problems with them. I did have a problem with a faulty head unit, and they covered me with a loaner while it was being warrantied. I ended up going with a different head unit and they did a direct swap for me at no cost. Amazing customer service.
    Last edited by canuck699; 12-10-2010, 02:43 PM.
    2011 Jetta TDI

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    • #17
      Re: Autotemp ne, crap service and work do not go there!

      Originally posted by Freshy View Post
      I have an 03 GTI. I was nice about it the first time and willing to work with them that's why i left it with them the 2nd whole day. Then it still was not right and i was still cool about it i just asked what can you do for me since my tint still is not the same, fair question right?? then i was still nice until he started telling me i had to pay more money so that they could fix their screw ups and waste my time looking around for matching tint but why?? The fact that they gave me a totally not matching tint on my windows and considered it good enough to give back should tell you how well that is run. When some cars got damaged at SAIT i know they had to repaint the whole car for it to match. Also some of the teachers there in the automotive program got their whole cars painted when they were damaged in shops because it wouldn't match. I am just fed up with them now and trying to be a nice guy about it is not working, being nice does not always work people will just walk all over you.

      I went there because visions a few years ago fried one of my decks and i had to get them to send it out to get replaced and they told me it was already like that.. and the other visions i went to told me i had the wrong dash in my truck so they had to make a dash kit for it that looked like sh*t and was held in by stuff used on construction sites to hold pipes up on ceilings.. I don't think an S10 is so uncommon that they have never seen one 1998 - when they stopped making them in 04 maybe its all the same. Future shop also cut up a wiring harness in a friends car and left it like that when it was picked up and wired the power wire from the car to the antenna wire off the deck and said the deck doesn't work and the installer said he knew how Volkswagen work and put the stereo in his car.
      Whoa, just woke back up, next time I'll try and read the text as if there's some punctuation included, and hopefully not pass out.
      put.......put.......

      .... ... .. .

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      • #18
        Re: Autotemp ne, crap service and work do not go there!

        Originally posted by Satnam View Post
        Whoa, just woke back up, next time I'll try and read the text as if there's some punctuation included, and hopefully not pass out.
        lol, x 2.
        Jess

        2010 Jetta TDI 6 SPD - Stock Comfortline model

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        • #19
          Re: Autotemp ne, crap service and work do not go there!

          Originally posted by Eurotuner. View Post
          Well sait having the automotive program probably just runs it over and gets paint to do it, no major cost to them cause students are paying to be there and they would have insurance.

          As far as your case would go, yeah at this point i'd be pissed and i would have caused a lot more problems then you did.

          But yeah, How clean was your car when you took it in?
          Although I agree they aren't likely to paint the whole car in those cases, I know from experience they will redo that panel to try to get it to match better, unless they are huge pricks. My friend had his car redone 3 times by a shop because they were having trouble matching the panels. I think the same thing should apply for tint, considering its orders of magnitude cheaper!!!!!!


          I do see what you are saying about the cleanliness, but I absolutely hate when techs work that way (ie: this guy doesn't clean his car he must not care about it right??). I always have my car clean and remove everything from the interior before bringing it in but if someone were to treat my car any differently because I didn't have time to hit the car wash before bringing it in I would be livid. So I don't think that is an excuse for sloppy work, a car should come out of your shop looking better than when it came in, simple as that.

          It really sucks because I know audio installers that take real pride in their work, and then you get these guys turning half assed jobs out and ruining it for everyone in the industry.
          Last edited by J-hop; 12-10-2010, 07:36 PM.

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          • #20
            Re: Autotemp ne, crap service and work do not go there!

            Originally posted by J-hop View Post
            It really sucks because I know audio installers that take real pride in their work, and then you get these guys turning half assed jobs out and ruining it for everyone in the industry.
            I am one of those guys and the second guy is one reason I decided not to try to do it for a living... then audio would be a heck of a lot less stressful to what I do now.
            Name: Brent
            His: '04 TDI Golf Mods: None If it's smoken it ain't broken
            Family: '15 Jetta Sportwagon
            Fun car: '92 Blue Karmann Crabby Cabby Mods: Coils, front and rear swaybars, LED interior lights and some other old things.

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            • #21
              Re: Autotemp ne, crap service and work do not go there!

              My best friend has always told me to learn on my own. Yeah! Well! Electronic installs and I have never gotten along. I have never gone to Autotemp because I have found their prices to be too expensive. I use to go to Speedtech back in 06 when they were doing audio work. I had some work done from Audioconcepts because of some of the wiring issues I had from Speedtech. They did an awesome job, I will be going back there again. I went under their new owners who just opened back up this year. I had left something there by accident that wasn't put back in my car. 2 months later I phoned them and asked them if they had it and they did. You won't be disappointed if you go there at all.
              2010 Golf

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              • #22
                Re: Autotemp ne, crap service and work do not go there!

                Sorry hard to press all the buttons and proper buttons on iphone. I am not used to typing on one at all lol

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                • #23
                  Re: Autotemp ne, crap service and work do not go there!

                  I've had garbage service from numerous places including visions. I've never been to either Autotemp or AudioConcepts, but from what I've always heard, Autotemp is crap while AudioConcepts does some quality work
                  Patryk
                  Instagram: @parkus08

                  91 BMW 340is ///M-Tech II - Under construction
                  08 VW .:R32
                  04 Audi A4 Avant 1.8TQ

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