Re: Interview tips?!
Communication
Customer Focus
Empathy
Flexibility
Persuasion
Relationship-Building
Results Focus
Team Focus
There's the list of the position's competencies.
Since my current position is basically this new position but entirely on the phone, I've got many many examples of communication type situations - customers with accents and such.
For Empathy, we do a lot of declining, and get a lot of pissed/disappointed customers so I have some solid examples of that.
Flexibility - Just yesterday the hiring Manager asked if I would drive to CANMORE the next day, I figure that'd be a pretty good example of flexiblity? We also work shifts varying from 7am-3pm to 1pm-9pm, and I've worked many hours of overtime on Saturdays.
Persuasion - My current job is sales based, I also did 6 months on our outbound team making telemarketing calls to try and sell pre approved credit - I'm very persuasive.
Results Focus - Everything based on goals/results at my current position
Team Focus - Lots of team building activites here, since we work as one sales team or unit..
Sorry about the novel just wanted to get that out of my head and written down to get ideas flowing. If you have any good examples of questions for any of the above competencies don't hesitate to let me know.
Thanks guys!
Communication
Customer Focus
Empathy
Flexibility
Persuasion
Relationship-Building
Results Focus
Team Focus
There's the list of the position's competencies.
Since my current position is basically this new position but entirely on the phone, I've got many many examples of communication type situations - customers with accents and such.
For Empathy, we do a lot of declining, and get a lot of pissed/disappointed customers so I have some solid examples of that.
Flexibility - Just yesterday the hiring Manager asked if I would drive to CANMORE the next day, I figure that'd be a pretty good example of flexiblity? We also work shifts varying from 7am-3pm to 1pm-9pm, and I've worked many hours of overtime on Saturdays.
Persuasion - My current job is sales based, I also did 6 months on our outbound team making telemarketing calls to try and sell pre approved credit - I'm very persuasive.
Results Focus - Everything based on goals/results at my current position
Team Focus - Lots of team building activites here, since we work as one sales team or unit..
Sorry about the novel just wanted to get that out of my head and written down to get ideas flowing. If you have any good examples of questions for any of the above competencies don't hesitate to let me know.
Thanks guys!
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