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Another nail in NL's coffin

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  • #1

    Another nail in NL's coffin

    Eurodrivers:

    I have been taking my Jetta to Fountain Tire (Northland), ever since NL VW said some time ago, that along with the work I had done, I also needed a $1000 worth of work done, in the form of new upper struts and shocks for the front. Fountain Tire checked it out, and said everything was fine..

    Recently, I took it back to NL, to get the idle adjusted down to where it USED to be. Again, after doing that work, NL said I also needed an additional $1000 worth of work done:
    -new spark plugs
    -new spark plug wires
    -new valve cover gasket
    -new timing belt
    -flush brake fluid

    I left my Jetta with Fountain Tire today, and after checking everything out, the only thing they will be doing, is flushing the brake fluid... The rest of the work DOESN'T need to be done... (valve cover bolts were loose, so those were tightened down)

    I shake my head....
    Tags: None
  • #2
    Re: Another nail in NL's coffin

    This is on your MK2 jetta right? Man if that car it running right there is no way s $1000 worth of work should ever be done to it. Plus plugs and wires are what maybe a $100 in parts and 15 minutes to change?
    Name: Brent
    His: '04 TDI Golf Mods: None If it's smoken it ain't broken
    Family: '15 Jetta Sportwagon
    Fun car: '92 Blue Karmann Crabby Cabby Mods: Coils, front and rear swaybars, LED interior lights and some other old things.

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    • #3
      Re: Another nail in NL's coffin

      Brent:

      That is correct!!! '88 Jetta..

      I've had some hefty bills at NL, in the 17 years I did take my car there. Makes me wonder just how much total I have been overcharged. Probably better that I don't know... Timing belt was est. at $488, all other things were between $100-$200 each..

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      • #4
        Re: Another nail in NL's coffin

        ugghhh that place pisses me off to NO end. they overcharge, and make up bogus things that need fixing. The guy was trying to tell me my timing chains needed to be done once because "they are making noise".
        Now i KNOW what the sound is when they start to go and my car isnt near there, and ALL timing chains make noise, its normal. its the marbles in a can noise thats the bad one. But they wanted $2000 to change them
        Team Highschool
        Twin Turbo Turbo Smurf Avant

        www.ctsturbo.com - the home for all your turbo needs. PM me for details.

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        • #5
          Re: Another nail in NL's coffin

          Boo to the dealerships! Yah to Tunedub!
          When you do things right, people won't be sure you've done anything at all.

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          • #6
            Re: Another nail in NL's coffin

            Go Easy On The Dealers Guys, Not All Techs/advisors Are Bad
            1) 2007 Candy white MKV GTI. DSG, votex kit, 19" Privat netz, tinted tails, smoked side markers & mirror signals, 20% tint, TT stubby, APR sport 3" turbo back exhaust, ABD stage 2 cold air intake. GONE.
            2) 1993 Green Corrado VR6. ABD intake. FK Silverline coils, Zimmerman cross drilled & slotted rotors. GONE.

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            • #7
              Re: Another nail in NL's coffin

              Meh, they are all the same.

              Tuesday marks the 1 month and 2 week intervals between when the SCFC service manager promised to get back to me regarding my AC. The initial call was a month ago, followed up with a message 2 weeks later and no response.

              Tuesday the ***** machine starts and I'm going up the chain.

              Comment

              • #8
                Re: Another nail in NL's coffin

                Originally posted by NeonGTI View Post
                Meh, they are all the same.

                I take offence to that as I try my best to make sure all my customers are taken care of to the best of my abilites. It really annoys me when people come in with a bad additude and expect me to treat them like gold. I will always be as friendly as I can with people but if you are going to be a jerk to me right off the hop, I'm not going ot bend over backwards to make sure you get what you want. A little common courtesy can go a long ways.
                Mike - 2011 A4 S-Line

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                • #9
                  Re: Another nail in NL's coffin

                  That may be the case that you do your best but you are just one. I am impeccably well mannered and polite the first or even second point of contact. The case that you may be different does not invalidate the common general experience.

                  I have been to each dealership in the city and have had to go back to have fixes fixed, warranty work refunded when it should not have been charged in the first place, or to have things like the techs oily handprints cleaned off the headliner and interior.

                  I will say that when Dave has worked on my car I have been pleased with the result. Other facets of his dealership, not so much.

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                  • #10
                    Re: Another nail in NL's coffin

                    Originally posted by VRado6 View Post
                    I take offence to that as I try my best to make sure all my customers are taken care of to the best of my abilites. It really annoys me when people come in with a bad additude and expect me to treat them like gold. I will always be as friendly as I can with people but if you are going to be a jerk to me right off the hop, I'm not going ot bend over backwards to make sure you get what you want. A little common courtesy can go a long ways.
                    X2
                    1) 2007 Candy white MKV GTI. DSG, votex kit, 19" Privat netz, tinted tails, smoked side markers & mirror signals, 20% tint, TT stubby, APR sport 3" turbo back exhaust, ABD stage 2 cold air intake. GONE.
                    2) 1993 Green Corrado VR6. ABD intake. FK Silverline coils, Zimmerman cross drilled & slotted rotors. GONE.

                    Comment

                    • #11
                      Re: Another nail in NL's coffin

                      Originally posted by NeonGTI View Post
                      I will say that when Dave has worked on my car I have been pleased with the result.
                      Thanks!
                      Like Type 2's? Visit my blog!

                      My posts and comments written here on this forum are on my spare time and are my personal opinion(s) and are not the opinion(s) or policy of my employer nor are they proven to be accurate. Use advice at your own risk.
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