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So heres the deal
I bought a car in Vancouver, got a great deal on an A4, then since Im living in Calgary I needed a way to get it back.
Option 1 was to fly back and drive the car back.
Option 2 was to ship it back by Rail.
I Chose option 2 due to the fact that it would be a long drive and I didnt have snow tires. Great, I booked with a specific one, as Ive heard great things about them and spoke to a few people who actually have shipped with them.
My Brother drops the car off at their Annacis Island depot on the 14th of March. I was advised that it should be an 8 consecutive day delivery date, most likely sooner due to the Drop off and Pick up at their Lots.
As you have guessed by this point, the car was not delivered by the specified date, so I started to call them around the 23rd of March. I spoke to a girl at their head office, and was directed to call the "Calgary" depot.
So I did, and got another girl who advised me that "Its not 8 consecutive days, its Business days" So I take what she says with a grain of salt.
So I wait, call back on the 28th of March and get the same girl, who proceeds to throw mad attitude at me. Ok tell me how to get a rental car.....she says to call the claims department.
Up to this point Ive been calm, never yelled, but im obviously pissed. New Car, I would like to be able to drive it.
I call the Claims department, and speak to a guy there. He confirms that it is in fact 8 consecutive days, and that they are having delays due to a mud slid just outside of Kamloops.
Ok, Act of God, I understand. He then proceeds to offer me $$ off the cost of shipping. This is without me even asking. I agree to it, and Im told that I should receive a call on the 2nd of April to pick me car up.
So no call, on the 2nd of April......shocked
So I call into the Claims department this morning, and speak to the Guys again, and he genuinely sounds shocked that I don't have the car yet.
At this point Im suggesting that I should not have to pay for ANY of the shipping, he suggests that I should pay something, but it will be minimal.
So Here I am
20 days after the car was dropped off at the Lot, still without my car.
I feel like Im being held Hostage by this company.
Anyone offer any suggestions? Ideas?
I bought a car in Vancouver, got a great deal on an A4, then since Im living in Calgary I needed a way to get it back.
Option 1 was to fly back and drive the car back.
Option 2 was to ship it back by Rail.
I Chose option 2 due to the fact that it would be a long drive and I didnt have snow tires. Great, I booked with a specific one, as Ive heard great things about them and spoke to a few people who actually have shipped with them.
My Brother drops the car off at their Annacis Island depot on the 14th of March. I was advised that it should be an 8 consecutive day delivery date, most likely sooner due to the Drop off and Pick up at their Lots.
As you have guessed by this point, the car was not delivered by the specified date, so I started to call them around the 23rd of March. I spoke to a girl at their head office, and was directed to call the "Calgary" depot.
So I did, and got another girl who advised me that "Its not 8 consecutive days, its Business days" So I take what she says with a grain of salt.
So I wait, call back on the 28th of March and get the same girl, who proceeds to throw mad attitude at me. Ok tell me how to get a rental car.....she says to call the claims department.
Up to this point Ive been calm, never yelled, but im obviously pissed. New Car, I would like to be able to drive it.
I call the Claims department, and speak to a guy there. He confirms that it is in fact 8 consecutive days, and that they are having delays due to a mud slid just outside of Kamloops.
Ok, Act of God, I understand. He then proceeds to offer me $$ off the cost of shipping. This is without me even asking. I agree to it, and Im told that I should receive a call on the 2nd of April to pick me car up.
So no call, on the 2nd of April......shocked
So I call into the Claims department this morning, and speak to the Guys again, and he genuinely sounds shocked that I don't have the car yet.
At this point Im suggesting that I should not have to pay for ANY of the shipping, he suggests that I should pay something, but it will be minimal.
So Here I am
20 days after the car was dropped off at the Lot, still without my car.
I feel like Im being held Hostage by this company.
Anyone offer any suggestions? Ideas?
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