Glenmore Audi in a bit of hot water

[ToXicXxX]

Re: Glenmore Audi in a bit of hot water

Reminds of me Rage2's M3...

Also what the hell is in his S4 to make it 70K? That mother must be optioned to the teeth.

[hooddub]

Re: Glenmore Audi in a bit of hot water

I can somewhat see the argument from both sides. Sometimes test driving a car home for the night can be required. Simply because techs don't have the time during work to spend hours driving one vehicle to see if a problem MAYBE reoccurs.

I'm not saying what was done is right, the customer should of been informed, and over the weekend may be alittle excessive. The dealership failed to handle the communication properly and got busted doing so.

Is this maybe getting blown slightly out of proportion...?

Exactly what I am saying. Not necessarily defending Glenmore Audi but I don't think the intention was bad.

[hooddub]

Re: Glenmore Audi in a bit of hot water

Yoou sure????? lol

Pretty sure almost no one is that idiotic. To take an S4 home just to take it home? No.

[Kg810]

Re: Glenmore Audi in a bit of hot water

What possible reason is there to bring a customer's car home for the weekend, without notifying anyone, to diagnose a faulty navigation? Sure sounds like an idiot to me.

[Mitcheh]

Re: Glenmore Audi in a bit of hot water

I've had nothing but great experiences with Glenmore, but I only go to the satellite service center and deal directly with Chris, as the service advisors aren't great. Also comforting knowing Dave is the service manager there.

[Ponto]

Re: Glenmore Audi in a bit of hot water

Reminds of me Rage2's M3...

Also what the hell is in his S4 to make it 70K? That mother must be optioned to the teeth.

Just did build a price online -

Audi S4
S4 3.0 TFSI quattro Technik S tronic
Basic price 59,400.00 CAD
Equipment 9,150.00 CAD
Total price
68,550.00 CAD

Add in destination charge, taxes etc.

[Ponto]

Re: Glenmore Audi in a bit of hot water

Pretty sure almost no one is that idiotic. To take an S4 home just to take it home? No.

Way to much faith in people. lol

My last Audi I imported had a tech pass it for an out of province even though it was missing the Check engine light, had a cam allocation code, and other stuff I am sure. Thank god that car is dead, and well that guy was fired not to long after for other **** too apparently.

[ToXicXxX]

Re: Glenmore Audi in a bit of hot water

Just did build a price online -

Audi S4
S4 3.0 TFSI quattro Technik S tronic
Basic price 59,400.00 CAD
Equipment 9,150.00 CAD
Total price
68,550.00 CAD

Add in destination charge, taxes etc.

Yikes, mine was loaded and it certainly wasn't that!

[R_Ethug]

Re: Glenmore Audi in a bit of hot water

glenmore was good to me for a few cars now..

[theedge111]

Re: Glenmore Audi in a bit of hot water

I hate reading stuff like this owning a car that may need to go to that dealer someday.

I'm very happy to know a guy like Erik at royal oak!

[bydesign]

Re: Glenmore Audi in a bit of hot water

Exactly what I am saying. Not necessarily defending Glenmore Audi but I don't think the intention was bad.

I do not think they had nefarious intentions but i do believe that it is indicative of the systemic failures in glenmore audi's service department. Especially in communication.

I too have had great experience with using the satellite service center. I only use them for free health checks though haha. I'll never go to the main service center ever again. Thank goodness for places like calgary autoworks, concept 1, and tune dub.

[Thor]

Re: Glenmore Audi in a bit of hot water

Im with you edge! Its great knowing eric has our back!

[PRY4SNO]

Re: Glenmore Audi in a bit of hot water

I'll never go to the main service center ever again.

This.

Never took so much flak trying to get overpriced replacement aero wiper blades or coil packs in my life. God forbid what would have happened if I had went to them in dire need.

[EXP]

Re: Glenmore Audi in a bit of hot water

I would like to know how this would be handled if the car got a speeding ticket? damaged in a parking lot or outside the techs home or better yet in an accident,, who would claim reasonableity
and take care of the damages? Way to much to go wrong and really for a navi issue not even a intermittent starting or running issue the car is aloud to leave the lot after hours....
I don't care how busy the advisor or manager are YOU HAVE to inform the owner of the car no ifs ands or buts........
and the customer let this conversation go on for 2 hours He is a cool and calm cat, I would bet $$$$ on most of the guys on here would go about 10 min before the temperature in the building hit boiling point and with good reason. GOOD for him calling the police BAD on AUDI for trying to hide the truth.

[100%VAGitarian]

Re: Glenmore Audi in a bit of hot water

i have a little bit to add to this as my wife and i talked about it earlier.

i have taken a customers car home, with their permission.

put bluntly, as a flat rate tech, you have to hustle and sell work, and there is no way you are getting paid fully for your time to drive a car around. warranty or CP. as a scenario, i might put some diag time into it and recommend taking it home so i can make some money throughout the rest of the day and since i have to drive home anyway, it's not a bad trade off. like it or not, i have bills to pay too.

also, the amount of audi's an audi tech works on throughout the week means that taking home an s4 really has no appeal. they just become cars that you make money off of. lastly, service writers talk to customers, not techs. that is the number one communication breakdown at the dealership. again, like it or not, i'm there to fix the car, not pamper you. it sucks, but it also works both ways, like when a service writer communicates poorly to the tech about your problem, or tells you i'm going to fix something for you for free without my consent. personally, i would never want to talk to you at the front desk because i don't care about you. i just want you to agree to the work i've drummed up on your car so i can hammer it out and move on to the next gravy job. there is a mix of workers ranging from grumpy old techs like me, to new young guns, perhaps hyped about what tricked out ride they get to drive to the wash bay.

i'm not taking sides with glenmore audi, or the pissed off guy. i didn't read or watch the story because i don't really care. (i does sound like a massive communication breakdown on the dealer side though.) i'm not trying to get into it with anyone here and if you think this sucks, good for you. i won't bother arguing. i don't really care because it's a reality in the automotive world. i just thought i'd shed some light about the tech/service writer/customer relationship that i've seen and experienced during the time i spent on the dealer circuit, as well as the 20+ years i've spent as a grease monkey.