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Wanted some advice...
I recently bought some wheels from a private seller in February, and had them shipped from PA. I paid $75 extra for the wheels to be packaged by the Maildock (Shipping store, like a UPS store but with every brand) and the wheels were shipped via UPS. When the wheels arrived, they were quite damaged. One wheel had 3 major bends, one had a small bend and nicks in the lip and the third just had nicks in the lip. All boxes look as though they had been thrown down the stairs, and had minimal amount of paper stuffing/padding in them. I had an estimate done for repairs by Alloy wheel repair and it came to $656.25 (One lip to be fully replaced)
The seller and I have put in a damage claim with UPS, but this is where it gets tricky. The seller dropped off the wheels with payment, and didnt fill out any forms. The Maildock put a value of $100 per wheel,($400 too little) and obviously did a poor job packaging. I later had to submit a commercial invoice and put the proper value on the wheels, so there is two sets of conflicting paperwork value wise. If UPS accepts the claim it could be for $100 per wheel, or it could be to the actual value of $500 per. If we get the full amount for the claim I am golden... but I think my chances are slim
This is where the question comes in...
If UPS denies the claim, or gives a smaller amount, whose responsibility should the extra damage fall onto? I can see both sides (I paid extra money for proper packaging plus shipping, while he trusted a shipping company to package them properly) but at the end of the day neither of us feel that the damage is our fault. I do have one Ace up my sleeve in the way of a Paypal dispute and have a week left to file a claim, but feel that it would immediately cause problems.
Do I wait it out with UPS, or cover my ass and file a claim? (ultimately screwing the other guy over)
Coles Notes:
-Bought wheels
-Seller had shipping store package and ship
-packaged poorly, documents incorrect
-wheels damaged
-Who responsibility??
I recently bought some wheels from a private seller in February, and had them shipped from PA. I paid $75 extra for the wheels to be packaged by the Maildock (Shipping store, like a UPS store but with every brand) and the wheels were shipped via UPS. When the wheels arrived, they were quite damaged. One wheel had 3 major bends, one had a small bend and nicks in the lip and the third just had nicks in the lip. All boxes look as though they had been thrown down the stairs, and had minimal amount of paper stuffing/padding in them. I had an estimate done for repairs by Alloy wheel repair and it came to $656.25 (One lip to be fully replaced)
The seller and I have put in a damage claim with UPS, but this is where it gets tricky. The seller dropped off the wheels with payment, and didnt fill out any forms. The Maildock put a value of $100 per wheel,($400 too little) and obviously did a poor job packaging. I later had to submit a commercial invoice and put the proper value on the wheels, so there is two sets of conflicting paperwork value wise. If UPS accepts the claim it could be for $100 per wheel, or it could be to the actual value of $500 per. If we get the full amount for the claim I am golden... but I think my chances are slim
This is where the question comes in...
If UPS denies the claim, or gives a smaller amount, whose responsibility should the extra damage fall onto? I can see both sides (I paid extra money for proper packaging plus shipping, while he trusted a shipping company to package them properly) but at the end of the day neither of us feel that the damage is our fault. I do have one Ace up my sleeve in the way of a Paypal dispute and have a week left to file a claim, but feel that it would immediately cause problems.
Do I wait it out with UPS, or cover my ass and file a claim? (ultimately screwing the other guy over)
Coles Notes:
-Bought wheels
-Seller had shipping store package and ship
-packaged poorly, documents incorrect
-wheels damaged
-Who responsibility??
If it's smoken it ain't broken
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